We’re always working to improve the features and functionality of Accuro, and this year saw a lot of important work done.

Beginning in January, we focused on improvements to Accuro’s interface with the Community Information Integration (CII)/Central Patient Registry (CPAR) program, developed by Alberta Health. We spent months addressing user issues and improving overall performance and stability, and by September we had achieved success on all fronts. Existing CII/CPAR users have had all issues resolved and new users are currently being onboarded in partnership with Alberta Health.

In terms of Accuro generally, our Client Services team reported an 84% drop in the volume of performance-related cases from 2021 to 2022. We reduced wait times for case resolution by 20%, and we implemented performance capture metrics to track Accuro’s performance before and after improvements were made. Based on those metrics and on follow-up client feedback, the biggest improvements were in the following areas:

• Virtual Chart loading
• Home Section
• Encounter Notes section
• Documents section

We’re proud of our teams’ efforts this year and we share their commitment to delivering the quality and consistency you expect from Accuro.

We hope you notice enhanced performance from your Accuro products, and we look forward to more growth and development in the coming year.

Want to contribute to our product development? Click here to join our User Research and Engagement Panel