From time to time, you may need AccuroEMR support. When that happens, there are a number of resources at your disposal and we’ve created a handy, printable go-to guide to help you remember what they are and where to find them. Details of each are included below.
Help yourself with the Accuro User Guide
Whether you have a non-urgent EMR question or just want to learn how to do something better, the Accuro User Guide is your go-to for self-directed learning. This valuable tool provides how-to instructions for your EMR as well as a wealth of functionality information; Search for workflow examples, query key terms, and increase your overall Accuro knowledge at your own pace. You can also find additional user guides included within all companion applications and modules that work with Accuro.
From Accuro can open the User Guide in two different ways:
- From the Accuro Start Menu > Help > Accuro User Guide
- Ctrl + F1 keyboard shortcut
To learn more about accessing and navigating the Accuro User guide, check out this article on the Accuro help site.
Support articles: Because you aren’t the first to ask that
If you’ve got a question, chances are someone else has asked it, too. That’s why we have four support sites with hundreds of support articles that are updated regularly. If you’re looking for answers, our Client Support page is a great place to start.
You can also access our product-specific help sites if you know exactly what you’re looking for:
Client Services Phone System
When you do need live expert help, our Client Services team is always available by phone. And the next time you call in, you’ll notice we’ve made some changes to system. As part of our commitment to improved customer service, we’ve added these new features:
- A prompt to confirm your clinic/contact phone number so it’s easier to find your account
- An option to hold your place in queue and receive a callback
- Enhanced call priority routing
We’ve also made improvements behind the scenes to improve our infrastructure and ensure we keep delivering the service you need.
Click the button below for a printable reference list of all your support options.